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Hewlett Packard Enterprise
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Technical Support Engineer - Routing

Technical Support Engineer - Routing

Hewlett Packard Enterprise

2 - 5 years

4 - 5 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

unix tcp computer science nortel ethernet ccna cisco technical support mpls stp

Work Mode

Work from Office

Job Type

Full Time

Job Description

This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support.

Level 2 and Product Escalation support

Individual Contributor Role

- Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners.

- Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.

- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.

- Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a fast learner and keep pace with newer technologies

- Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.

- Help improve processes and tools.

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Technical Support Engineer - Routing