Technical Support Engineer, Power Systems

Technical Support Engineer

Bentley Systems, Inc is looking for a self-starting individual to join its EasyPower team as a Technical Support Engineer. In this role, you will work as a member of our technical support team to provide the highest quality software and engineering support to our customers. They will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication skills. If you enjoy working and interacting with customers and helping them solve their technical problems, this position is for you!

Job Responsibilities

• Take ownership of customer issues reported and see problems through to resolution
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issues
• Prepare accurate and timely reports
• Create knowledge base including technical notes, and articles
• Develop and demonstrate expertise in Bentley's Electric Utilities software products

Skills Required

• Bachelor’s degree in electrical engineering or equivalent work experience
• 1-2 years related experience
• Demonstrated proficiency with all modern Windows operating systems
• Comfortable troubleshooting software and network problems
• Strong oral and written communication skills
• Requires sitting or standing at will while performing work on a computer. The role requires communication with managers, peers and other colleagues of the company in person, and by utilizing Microsoft Teams chat, calling and meeting functions

Desired Experience

• Microsoft SQL Server experience
• Experience with Knowledge Centered Support
• Excellent attention to detail
• Experience with power systems or using power system design and analysis software

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