Posted:6 days ago|
Platform:
Work from Office
Full Time
1. Technical Support: Provide technical support to customers via phone, email, chat, or inperson, resolving technical issues related to our CPaaS platform.
2. Troubleshooting: Troubleshoot technical issues using various tools and techniques, including debugging, logging, and network protocol analysis.
3. CPaaS Platform Expertise: Develop and maintain expertise in our CPaaS platform, including its architecture, APIs, and integration capabilities.
4. Telecom and Cloud Expertise: Stay up-to-date with the latest trends and technologies in telecommunications and cloud computing.
5. Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using our CRM and ticketing systems.
6. Collaboration: Collaborate with cross-functional teams, including sales, product development, and QA, to identify and resolve technical issues.
1. Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field.
2. Technical Skills: Strong technical background in telecommunications, cloud computing.
3. Experience with CPaaS platforms preferred.
4. Excellent problem-solving skills, with the ability to analyze complex technical issues.
5. Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical stakeholders.
OneXtel Limited
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