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QueueBuster POS
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Technical Support Engineer (Multilingual speaking)

Technical Support Engineer (Multilingual speaking)

QueueBuster POS

0 - 2 years

2 - 4 Lacs

noida

Posted:18 hours ago| Platform:

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Skills Required

computer science training side malayalam application support interpersonal skills application software troubleshooting information technology technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Position Title:

Technical Support Engineer (Kannada, Malayalam)

Experience:

0-2 years

Location:

Bengaluru (Client Side)

Position Type:

Full Time

*Candidates should be fluent in Kannada & English and willing to work in rotational shift **

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Roles and Responsibilities

Responsible to merchant s support queries
Support on email / phone calls / google meets to give clients quick answers
Online meeting with merchants to diagnose the software issues
Providing product tech demonstration to the merchants
Installing and configuring merchant s POS device
Merchant On-boarding, product online training.
Ability to work in 24*7 support environment
Willing to travel to client side for troubleshooting, if needed

Education

Bachelor s degree in computer science or information technology
Proven work experience of 0-2 yrs as an application support / technical support role
Ability to solve complex application/software issues
Excellent interpersonal skills
Good written and verbal communication skills

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Technical Support Engineer (Multilingual speaking)