Technical Support Engineer

Job Description

Job description Candidate would be responsible for handling customer calls and troubleshooting technical issues related to Netgear Devices. • Ensure resolution provided in the first interaction with the customer • Acquiring knowledge about the newly released products and recent updates. • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service • Position and sell Premium support contracts to customers based on their support entitlement. • Self-Motivated & Ability to Work Under Pressure • Should have good comprehensibility and understandability of what customers want • Should have critical thought process and decision-making capability with focus on accuracy • Handling Internet Troubleshooting Issues relevant to Computers, Application, Basic Networking, LAN, WAN Technologies • Customer centricity and eagerness to drive himself/herself for upgradation in knowledge. • Ability to sell/Upsell • Candidates should be open to a shift of 24x7. Soft Skills: • Should possess good English verbal skills • Excellent logical reasoning .