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Kaseya Software
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Technical Support Engineer L1

Technical Support Engineer L1

Kaseya Software

2 - 6 years

8 - 12 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

tcp c microsoft windows operating systems http dhcp communication skills sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Technical Support Engineer L1 to join our team in Bangalore, India. The ideal candidate will have 2-7 years of experience in the IT market with excellent customer service skills.

Roles and Responsibility

Provide technical support and assistance to customers via phone, email, or chat.
Troubleshoot and resolve technical issues related to Windows, macOS, and network protocols.
Collaborate with internal teams to resolve complex technical issues.
Develop and maintain technical documentation and knowledge base articles.
Analyze and report on technical support metrics and trends.
Participate in training and development programs to enhance technical skills.

Job Requirements

Excellent knowledge of major operating systems, including Windows and macOS.
Familiarity with the OSI model and experience troubleshooting network stack issues.
Understanding of encryption technologies, including SSL/TLS and types of certificates.
Basic Windows administration skills, including Active Directory and group policies.
Hands-on experience with patch management, application installation, and system performance monitoring.
Ability to read and write SQL and experience with antivirus, antimalware, and firewall concepts.
Industry-accepted certifications or equivalent work experience in CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, MCP, MCTS, or MCIT, CCNA.
Experience with Patch Management, Application Installation, and System Performance Monitoring.
Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs).
Familiarity with Windows firewall concepts, including rule creation and management.

About Company

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Our best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. We currently serve customers in over 20 countries across a wide variety of industries and manage over 15 million endpoints worldwide.

Additional Info

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.

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Technical Support Engineer L1