Technical Support Engineer L1

Kaseya Software

2 - 6 years

8 - 12 Lacs

bengaluru

Posted:21 hours ago| Platform:

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Skills Required

os linux oracle dba linux vmware operating systems ssh sql server communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a highly skilled and experienced Technical Support Engineer L1 to join our team at Kaseya. The ideal candidate will have excellent technical skills and the ability to provide top-notch support to our customers.

Roles and Responsibility

Provide timely and effective technical support to customers via phone, email, or chat.
Troubleshoot and resolve technical issues related to software applications and hardware systems.
Collaborate with internal teams to identify and implement solutions for complex technical problems.
Develop and maintain comprehensive knowledge of our products and services.
Create and maintain technical documentation and training materials.
Participate in ongoing training and professional development to enhance technical skills.

Job Requirements

Strong understanding of computer systems, software applications, and hardware components.
Excellent problem-solving skills and attention to detail.
Ability to work effectively in a fast-paced environment and prioritize tasks.
Effective communication and interpersonal skills.
Strong analytical and troubleshooting skills.
Ability to adapt to new technologies and learn quickly.

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