Technical Support Engineer - IT Operations

Key Responsibilities

• Establish, implement, regulate and improvise internal processes for database management
• Explore the advanced features of different Windows Based, cloud based and other applications and train teams for employment of the applications;
• Lead and own design and development of tools for digitizing internal operations
• Support in the organization and implementation of events, organization of internal meetings
• Use Microsoft 365 apps/ Sharepoint/ Azure for the purpose of CRM and ERP
• Discover and adopt new technologies in the day to day operations of the organization
• Creating reports, summaries and presentations for the offices administrative needs
• Troubleshoot day to day breakdowns in software, hardware and networking;
• Train and guide teams on use of ITeS;
• Coordinate with third party service ITeS providers;
• Coordinate and collaborate with different internal teams.
  

Education And Work Experience

• Minimum 5 years of experience in a similar position
• Bachelors/ Master's degree in Computer Science or related field BCA/MCA/ B.Tech (CS)/M.Tech or any other equivalent degree;
• Another educational degree/certificate in an information technology related field with equivalent work experience
• Organizational skills: independence, operability and meticulousness
• Ability to work under the pressure
• Problem solving and multitasking
• Responsibility for tasks, projects, working on goals
• Own initiative and involvement in entrusted tasks