About The Company
TalentBridge is a leading staffing and recruitment firm dedicated to connecting top talent with innovative organizations across various industries. With a strong commitment to excellence, TalentBridge specializes in providing tailored workforce solutions that meet the unique needs of our clients. Our company prides itself on fostering a collaborative and dynamic work environment, encouraging professional growth, and maintaining a strong focus on customer satisfaction. We leverage cutting-edge technology and industry best practices to deliver exceptional service and build long-term relationships with both clients and candidates.
About The Role
We are seeking a dedicated Client Support Specialist to join our team, supporting our US clients with 24/7 assistance in rotational shifts. This role is pivotal in ensuring our clients receive prompt, efficient, and professional support across various communication channels. The ideal candidate will act as the first point of contact, troubleshoot issues, and provide solutions to enhance customer satisfaction and retention. This position offers an excellent opportunity to work in a fast-paced environment, develop your technical and customer service skills, and contribute to the overall success of our client support operations.
Qualifications
The ideal candidate should possess a minimum of 1-3 years of experience in a technical or client support role, preferably within a SaaS environment. Familiarity with helpdesk ticketing systems such as ZenDesk is advantageous. Candidates should demonstrate strong problem-solving capabilities, excellent communication skillsboth verbal and writtenand the ability to work collaboratively across departments. A proactive attitude, high energy, and enthusiasm for learning are essential. Proficiency in Excel fundamentals and knowledge of accounting and audit processes are considered plus points. A bachelor's degree or an equivalent combination of education and experience is required. Candidates must be comfortable working within Pacific Time Zone schedules.
Responsibilities
- Act as the primary point of contact for clients, ensuring first call resolution through effective troubleshooting and issue resolution.
- Listen carefully to client concerns, educate them on available solutions, and prevent recurring issues by reviewing their accounts and providing guidance.
- Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders.
- Maintain ownership of client issues from initiation to resolution, coordinating with relevant teams as necessary.
- Collaborate with sales teams to address and resolve consumer issues, actively contributing to client retention efforts.
- Build and maintain a comprehensive knowledge of TalentBridge's products, services, policies, and organizational processes.
- Adapt to evolving responsibilities and participate in special projects or assignments that support team and company objectives.
Benefits
TalentBridge offers a competitive benefits package designed to support our employees well-being and professional development. Benefits include comprehensive health insurance options, paid time off, and opportunities for career advancement within a supportive environment. We also provide ongoing training and development programs to enhance your skills and knowledge. Our flexible work arrangements and commitment to work-life balance ensure our team members can thrive both professionally and personally.Equal OpportunityTalentBridge is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, gender, sexual orientation, age, disability, or any other protected status. All employment decisions are made based on merit, qualifications, and business needs. We encourage candidates from all backgrounds to apply and join our team dedicated to innovation, excellence, and integrity.
