Technical Support Engineer

Role Overview: As a Technical Support Engineer working in the US Shift at Sagenext Infotech Pvt Ltd, you will be responsible for providing technical assistance to US-based clients regarding cloud hosting, application performance, and system configuration. Your strong troubleshooting skills and excellent communication abilities will play a crucial role in ensuring high customer satisfaction through timely issue resolution. Key Responsibilities: - Provide technical assistance to clients through phone, email, and chat channels. - Troubleshoot issues related to cloud hosting, remote desktop access, application performance, and system configuration. - Assist clients with the installation, configuration, and usage of hosted applications such as QuickBooks, Drake, and Sage. - Maintain accurate documentation of support tickets and resolutions. - Escalate unresolved issues to higher-level technical teams when necessary. - Ensure high customer satisfaction by effectively resolving issues in a timely manner. Qualifications Required: - Bachelor's degree in Computer Science, Information Technology, or a related field. - Minimum of 3 years of experience in a technical support or IT helpdesk role. - Strong knowledge of Remote Desktop Services (RDP), Citrix, or similar platforms. - Familiarity with accounting software such as QuickBooks, Drake, and Sage is a plus. - Excellent verbal and written communication skills in English. - Willingness to work night shifts to support US clients. Sagenext Infotech Pvt Ltd is a leading cloud hosting provider specializing in solutions for QuickBooks and other tax/accounting applications. The company takes pride in delivering secure, scalable, and seamless hosting experiences for CPAs, accountants, and businesses across the United States, backed by round-the-clock technical support. Benefits to Learn: - Technical Proficiency in Cloud Computing, Remote Desktop Protocol (RDP), IT Troubleshooting, and Application Support. If you have the required qualifications and are interested in this position, please email your resume to hr@thesagenext.com with the subject line "Application for Technical Support Executive US Shift." Benefits: - Food provided - Provident Fund Shift: - Night shift - US shift Work Days: - Monday to Friday Work Location: In person,