Technical Support Engineer - Fresher

As a Technical Support Engineer at Vision Mechatronics, an innovative enterprise specializing in robotics, renewable energy, and lithium-ion energy storage solutions, you will play a crucial role in delivering top-tier customer service and enhancing overall customer experience. Founded in 2009, Vision Mechatronics is at the forefront of revolutionizing energy systems across residential, industrial, commercial, and electric vehicle markets with groundbreaking products. Your key responsibilities will include being the main point of contact for customers, addressing inquiries and complaints, providing technical assistance, and maintaining accurate customer information in our database. Additionally, you will be responsible for suggesting and implementing improvements to enhance customer satisfaction, creating reports on customer satisfaction levels, and collaborating with the team to contribute to continuous improvement efforts. To excel in this role, you should have a Diploma/Degree in the Electrical/Electronics field, experience in customer service or a related field, excellent communication and problem-solving skills, and proficiency in customer service software and Microsoft Office. A strong organizational skills and customer-centric mindset are essential for success in this position. Preferred qualifications include industry-related customer service experience, knowledge of ticketing systems, and bilingual abilities. Vision Mechatronics offers comprehensive training programs, mentorship from experienced professionals, opportunities for career advancement, and exposure to advanced technologies and industry standards. If you are passionate about shaping the future of automation and electronics and eager to grow with a forward-thinking organization, we encourage you to apply by sending your resume to careers@vmechatronics.com or visiting our careers page for more information. Join Vision Mechatronics and be part of a collaborative, innovative work environment that offers health insurance, performance bonuses, and telephone reimbursement. This is a full-time, permanent position with day shift work location requirements.,