Technical Support Engineer

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as you contribute to shaping the future of cybersecurity and redefining the intersection of networking and security. At Fortinet, the mission is to safeguard people, devices, and data everywhere. As a dynamic Technical Support Engineer, you will play a crucial role in the success of the rapidly growing business. As a Technical Support Engineer at Fortinet, your responsibilities will include providing direct technical support via phone, chat, and web-based systems to customers and partners throughout the EMEA Region. You will be involved in the analysis and technical investigation of reported problems with the FortiSOAR product, providing technical solutions, developing and enhancing scripts, connectors, REST API, and addressing customer issues. Additionally, you will be responsible for problem investigation, reproducing complex customer environments on lab equipment, collaborating with R&D departments to resolve product issues, managing technical cases, and creating technical documentation to improve the knowledge base. To excel in this role, you should have fundamental knowledge of protocols such as SSH, TCP/IP, UDP, SSL, HTTP, HTTPS, and DNS, along with hands-on experience with Linux-based operating systems. Certifications like RHCSA, RHCE, and CCNA are advantageous. You should also possess experience in developing tools to support operations and maintenance projects, network and security automation projects, scripting in Python, and knowledge of cloud infrastructures like AWS, Azure, GCP, Openstack. Experience with MQ, Redis, RDBMS, NoSQL databases, REST API integration, and cybersecurity product development or integration will be beneficial. Strong troubleshooting, problem-solving, and communication skills are essential, and exposure to Fortinet products is an advantage. The ideal candidate for this role will have 2-5 years of experience and a Bachelor's degree in computer science, Software Engineering, or a related field, along with advanced knowledge of English. Working conditions for this position require full-time office work, as remote work is not available. At Fortinet, the team culture emphasizes collaboration, continuous improvement, customer-centricity, innovation, and accountability. By fostering these values, a dynamic and supportive environment is created, driving excellence and innovation while focusing on customer needs and satisfaction. Join Fortinet to embark on a challenging, enjoyable, and rewarding career journey. They encourage candidates from diverse backgrounds to apply and offer a supportive work environment along with a competitive Total Rewards package to support overall health and financial well-being. Join Fortinet in delivering solutions that make a meaningful and lasting impact on their 660,000+ customers worldwide.,