Posted:1 month ago|
Platform:
Remote
Full Time
We are seeking a L2 Technical Support Engineer to provide high-quality technical support for our English-speaking clients in Europe and the USA.
Responsibilities include:
- Handling escalated issues from L1 support and Account managers
- Supporting user requests and incidents that require deeper technical knowledge
- Escalating unresolved issues to L3
- Documenting solutions and contributing to knowledge base
- English (B2+ level) both spoken and written
- Experience using Jira or similar issue tracking systems
- Excellent troubleshooting and problem-solving skills. Ability to research, diagnose, and troubleshoot technical issues -
Attention to details and strong organizational skills
- Strong communication and collaboration abilities across technical and non-technical teams. Ability to explain technical issues to non-technical users
- Proficiency in tools such as Google Sheets and MS Office (formulas, charts, pivots) - Customer-first mindset and good time management.
Minimal tool set- Jira, Confluence - Google Sheets, MS Office (formulas, charts, pivots) - Grafana - Sentry - Airflow - Snowflake - Gitlab - VPN services
Maventech Inida
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