Technical Support Engineer

Job Description

Responsibilities Learn and apply new technologies, including the Quickbase platform and support tools. Support customers via phone and email to ensure success using the Quickbase platform. Troubleshoot functionality issues and provide feature explanations and best practice guidance. Deliver creative, urgent solutions to diverse customer challenges to enhance productivity. Contribute to the development of support resources and team enablement tools. Advocate for customers by elevating their voice across the organization. Ideally, You Will Have Basic networking knowledge and advanced operating system familiarity (Windows/macOS). Strong verbal and written communication skills in English. Basic knowledge of JavaScript, HTML, and CSS syntax and code structure understanding. Ability to read and interpret log files, and general technical troubleshooting proficiency. Advanced database experience or understanding is a plus. Commitment to learning, problem-solving, and contributing to team improvement. Strong attention to detail in issue documentation and customer communication. Ability to guide customers clearly through troubleshooting via multiple support channels. Capacity to manage and prioritize multiple issues in a fast-paced environment. Previous experience in customer service, IT support, or technical support roles. A drive to exceed customer expectations, stay engaged, and enjoy delivering value.