Technical Support (CRM)

Key Responsibilities

• Provide day-to-day support for Pipedrive CRM users
• Set up and configure pipelines, stages, automation, and integrations
• Create dashboards, reports, and custom views as required by sales and marketing teams
• Maintain data hygiene and ensure accurate data entry and updates
• Act as a liaison between the sales, marketing, and tech teams to improve CRM usability
• Monitor system performance, troubleshoot issues, and escalate bugs when necessary
• Implement and test automation workflows, webhooks, and 3rd-party integrations
• Ensure compliance with data privacy and protection guidelines
  

Requirements

• Proven experience (6+ months) in CRM administration or support
• Strong understanding of sales pipelines, CRM workflows, and automation
• Knowledge of CRM integrations with tools like Gmail, Slack, Zapier, and other SaaS platforms
• Good analytical and problem-solving skills
• Excellent communication skills for supporting internal users and clients
• Ability to manage multiple priorities and meet deadlines
• Basic understanding of APIs and webhooks is a plus
• Experience working in a digital marketing or SaaS company is preferred