Job Title: International Tech Support Executive
Location:
Required Qualification & Experience
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Any Graduate / Under Graduate can apply
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Excellent verbal and written communication skills
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1+ year experience in International Tech Support
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Upselling and Cross-Selling
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real-time technical support
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inbound technical support calls
Roles & Responsibilities
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inbound calls
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Troubleshoot hardware/software issues including printer setup, configuration & diagnostics
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Deliver high-quality customer experience while ensuring issue resolution within SLA
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upsell/cross-sell
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Document all customer interactions and technical resolutions accurately
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Escalate complex issues to senior technical teams when required
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Maintain compliance with process standards and security guidelines
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Meet performance targets related to customer satisfaction and productivity
Skills Required
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Strong English communication (verbal & written)
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Technical troubleshooting skills
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Problem-solving and customer-handling abilities
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Knowledge of basic networking and system operations (added advantage)
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Ability to work in fast-paced international support environment
