Technical Support

Description

We are seeking a Technical Support professional for our Indian MNC Client to join our team in Bangalore

Responsibilities

• Provide technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot technical issues related to software and hardware.
• Assist customers in resolving technical problems in a timely manner.
• Maintain detailed records of customer interactions and technical issues.
• Collaborate with the development team to address recurring issues and improve product functionality.
• Educate customers on best practices and product features.

Skills and Qualifications

• 1-3 years of experience in technical support or a related field.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.
• Excellent problem-solving skills and ability to troubleshoot technical issues.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Customer-oriented mindset with a passion for technology.

Interested can share cv at [HIDDEN TEXT] or can call me at 9193549698 .

Thanks

Shivani Chaturvedi

HR

9193549698

[HIDDEN TEXT]