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Technical Specialist - Storage

Technical Specialist - Storage

NTT DATA

5 - 9 years

0 Lacs

chennai tamil nadu

Posted:1 day ago| Platform: Shine logo

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Skills Required

managed services itil communication planning adaptability vendor collaboration active listening clientfocused approach

Work Mode

On-site

Job Type

Full Time

Job Description

As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your role involves providing exceptional service by proactively identifying and resolving technical incidents. Your responsibilities include: - Pre-emptive incident resolution and product reviews - Implementing operational improvements and managing high-complexity tickets - Providing diverse solutions and mentoring junior team members - Working across various technology domains like Cloud, Security, Networking, and Applications You will be expected to conduct checks, apply monitoring tools, respond to alerts, identify issues proactively, log incidents with required detail, and analyse, assign, and escalate support calls. Additionally, you will be responsible for identifying optimization opportunities, creating knowledge articles, training junior team members, engaging with third-party vendors, keeping systems updated, coaching L2 teams, and supporting project implementation while adhering to client requirements and timelines. To excel in this role, you need extensive Managed Services experience, strong ITIL process understanding, proven vendor/third-party collaboration, effective planning skills, positive outlook under pressure, active listening, adaptability to changing client needs, a client-focused approach, and a Bachelor's degree in IT/Computing or equivalent qualification. NTT DATA is an Equal Opportunity Employer, providing a workplace that embraces diversity and inclusion, allowing you to grow, belong, and thrive.,

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Technical Specialist - Storage