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NTT DATA
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Technical Specialist, Server

Technical Specialist, Server

NTT DATA

5 - 9 years

0 Lacs

karnataka

Posted:2 days ago| Platform: Shine logo

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Skills Required

technical documentation emc customer service orientation information technology networking it infrastructure management agent concepts redundancy concepts remote console architecture vendor technologies cisco dell avaya proactive thinker problem solver analytical thinking logical thinking spoken communication skills written communication skills work well with others computing data centre technologies ccnp dc ontapp call center routing technologies voice over ip technologies securityfirewalls

Work Mode

On-site

Job Type

Full Time

Job Description

Role Overview: As a Data Center Remote Technical Support Engineer at NTT DATA, you will play a crucial role in providing professional remote technical support services to clients. Your responsibilities will involve identifying and resolving technical incidents and problems, maintaining the support process, handling support requests, resolving problems, and carrying out maintenance tasks following agreed procedures. You will also ensure the usage of knowledge articles in incident diagnosis and resolution, monitor service delivery against service level agreements, and maintain records of relevant information. Key Responsibilities: - Prioritize and diagnose incidents - Investigate causes of incidents - Escalate unresolved incidents - Provide service recovery following incident resolution - Document and close resolved incidents - Maintain secure and accurate configuration on configuration items - Remotely investigate and identify the root cause of incidents - Create knowledge articles in incident diagnosis and resolution - Upgrade skills and enhance knowledge on the latest products and technologies - Complete required certifications Qualifications Required: - Bachelor's degree or equivalent in Information Technology or Computing - Professional level certifications in different Data Centre technologies such as Cisco, NetApp, or EMC (e.g., CCNP (DC), ONTAPP) - Expertise in at least two Data Center technologies - Five to seven years of seasoned experience in call center routing technologies, voice over IP technologies, security/firewalls, networking, and IT infrastructure Additional Details: This position offers remote working opportunities and is ideal for individuals who are looking to leverage their technical expertise, problem-solving skills, and customer service orientation to make a significant impact in the field of Data Center Remote Technical Support Engineering at NTT DATA.,

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Technical Specialist, Server