5.0 - 9.0 years

0 Lacs

karnataka

On-site

Role Overview: As a Data Center Remote Technical Support Engineer at NTT DATA, you will play a crucial role in providing professional remote technical support services to clients. Your responsibilities will involve identifying and resolving technical incidents and problems, maintaining the support process, handling support requests, resolving problems, and carrying out maintenance tasks following agreed procedures. You will also ensure the usage of knowledge articles in incident diagnosis and resolution, monitor service delivery against service level agreements, and maintain records of relevant information. Key Responsibilities: - Prioritize and diagnose incidents - Investigate causes of inc...

Posted 2 days ago

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