Job
Description
Your day at NTT DATA The Networking Managed Services Engineer (L3) is a seasoned engineering role, responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role maintains a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Networking Managed Services Engineer (L3) may also contribute to support on project work as and when required. What you'll be doing Key Responsibilities: Advanced Troubleshooting: Resolve complex network issues that L1 and L2 engineers cannot handle, using deep knowledge of SD-WAN technologies and protocols. Network Design and Architecture: Design and implement advanced network architectures, ensuring scalability, reliability, and security. Performance Optimization: Analyze network performance data to identify bottlenecks and optimize the network for better performance and efficiency. Security Management: Implement and manage advanced security measures within the SD-WAN environment, including firewalls, VPNs, and intrusion detection systems. Policy Management: Develop and enforce network policies, including QoS (Quality of Service) and traffic management policies. Collaboration and Leadership: Work closely with other IT teams, provide guidance to L1 and L2 engineers, and lead network projects. Vendor Management: Coordinate with SD-WAN vendors for support, updates, and new implementations. Documentation and Reporting: Maintain detailed documentation of network configurations, changes, and performance reports. These responsibilities ensure that the SD-WAN infrastructure is robust, secure, and capable of meeting the demands of modern network environments. Inventory , SOP creation, Diagram Inventory and Audit and compliance Workplace type : On-site Working
