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Technical Specialist-Monitoring & L1 Technical Support

3 years

0 Lacs

Mulshi Maharashtra India

Posted:1 day ago| Platform: Linkedin logo

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Skills Required

monitoring support collaboration escalation troubleshooting certifications linux solarwinds nagios network communication documentation

Work Mode

Remote

Job Type

Full Time

Job Description

Area(s) of responsibility

Collaboration & Escalation

Share feedback with the Monitoring Tools team for tool enhancements.Coordinate with L2/L3 teams for SOP creation and shift-left initiatives.Support end-user computing and remote desktop troubleshooting when required.

Required Qualifications

Education & Certifications

Diploma or Bachelor's degree in IT, Computer Science, or related field.Certifications preferred: CompTIA A+, Network+, Microsoft MTA, Linux Essentials.

Experience

1–3 years in infrastructure monitoring or technical support roles.Exposure to monitoring tools like SolarWinds, Grafana, Nagios, or equivalent.Basic understanding of Windows/Linux OS and network fundamentals.

Skills

Strong troubleshooting and analytical skills.Good communication and documentation abilities.Willingness to work in 24x7 support environments and rotational shifts.

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