Technical Services Engineer

Pure Storage

1 - 2 years

30 - 35 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

data services ticketing b2b technical services cloud presales wellness deployment management troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
Providing technical expertise during all phases of the Portworx deployment for key customers.
Own and track customer issues using our ticket tracking system.
Answer and resolve support cases across all severity levels.
Work with customers and partners in understanding and troubleshooting their deployments, application workflows and workloads through multiple layers of the software stack.
Work with the engineering team to analyze the logs, reproduce customer issues and develop strategies to address customer issues.
Communicate proactively and clearly both internally and externally to enable highest levels of customer success.
Participate in pre-sales calls, help with customer installation during POC and when in production.
Share and document knowledge via FAQ / KB articles, which can be internal or customer facing.

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