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Tata Consultancy Services
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Technical Servicenow Lead

Technical Servicenow Lead

Tata Consultancy Services

6 - 11 years

0 - 1 Lacs

pune bengaluru mumbai (all areas)

Posted:-1 days ago| Platform:

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Skills Required

servicenow development servicenow itsm itsm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Role: ServiceNow Technical Lead

Location: Gurgaon/Mumbai/Bangalore/ Pune

Exp:6+ Years

Note-Immediate joiner or notice period within 45 days will be preferred

Job Description:

Required Technical Skill Set ServiceNow, ITSM Modules, ITOM, HR, SecOps, GRX, ITBM, CSM, and other Servicenow modules

Must-Have: Technical Comptency

Experience as a Technical Lead
Experienced in ITIL Process Definition, Integration Solutions, understanding Architecture solution
Understanding customer business requirements and convert to functional requirements
Responsible for reviewing requirements for accurate estimation
Experienced in leading at least a couple of Implementation projects in ITSM area and one complete Implementation lifecycle for ServiceNow
Expertise ServiceNow deployments, ITSM migrations, conslidations, upgrades, integration with other third party tools, Orchestration, operational activities, Project Management expertise
Review, and do proactive analyze and resolve application issues as needed
Mentor and share technical knowledge/guidance to team
Very good ITIL process knowledge and ability to evaluate and bring out the correlations and impacts with respect to customer requirements and ITIL / industry standards
Must be certified with ServiceNow Systems Administrator, ServiceNow Implementation Specilist and ITIL V3 foundation
Should possess good knowledge in Agile/Scrum methodology

Good-to-Have

Experience in ServiceNow custom application design and development
Evaluate the tool stability and performance and provide recommendations
Knowledge on new servicenow modules ( HRSD, SecOps, GRC, CSM, ITBM, Etc..)
Preferred to have ServiceNow Implementation Specialist certification
Abilities to manage conflicts that may arise with customers and/or TCS internal stakeholders

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