Technical Service Representative

Job Description

Conduct trials at new/existing clients and propose the right coating solutions as per their production system. Ensures customer quality and service expectations are met. Supports customers with trouble-shooting, general technical support and process development. Eliminates or reduces customer complaints. Helps increase volume growth. Communicates extended product knowledge in wood technology. Attends coatings seminars and trade shows pertinent to sales/marketing. Maintains contact with laboratory on current technical issues. Assists with equipment installation and various line or equipment modifications/adjustments. Conducts technical training seminars at customers facilities. Evaluates product complaints and decides the best way to resolve problems. Assists customers in preparing paint specifications to meet product applications. Troubleshoots on-line technical problems such as correcting batches and formulation of products. Advises customers of product line changes and improvements. Maintains expertise in product finishes equipment use and surface preparation. Assists customers with product inventory control/re-ordering. Trains customers on product knowledge and application methods. Assists Area Sales Managers by preparing samples, panels, etc. for presentations. Maintains customer technical service issues on file for follow-up. Other duties as assigned. Product development, possibly with the technical departments of the Group. The perception of the interests of the company at trade shows. Regular exchange of ideas with Group companies. Domestic and Foreign Missions, as arranged by the supervisor. POSITION CHALLENGES: Execute the Product Finishes business strategy. Grow share of industrial coatings in Region. Identify new product opportunities.