Technical Service Engineer

Job Description – Technical Support Engineer

• Provide technical support for barcode printers, scanners, and handheld devices.
• Assist customers with device installation, configuration, and basic troubleshooting.
• Handle service calls through phone, email, remote tools, and on-site visits.
• Record all service activities accurately in the service entry web application..
• Provide basic tagging and labeling support during customer asset tracking projects.
• Conduct product demos and basic end-user training sessions for customers.
• Coordinate warranty, service repair, and product replacement requests with vendors.
• Travel within Kerala for on-site service support as required.

Qualifications

• Bachelor’s Degree in Electrical Engineering / Computer Science.
• 1-3 years’ experience in technical application supported in B2B environment.
• The ability to repair machines
• Aanalytical thinking skills and problem solving skill.
• Knowledge of computer operating systems and hardware

Job Type: Full-time

Pay: ₹12,000.00 - ₹17,000.00 per month

Application Question(s):

• Have you completed ITI / Diploma / Degree in Electronics / Computer Hardware / IT?
• Do you have experience in Technical Support / Service Engineering?
• How many years of experience do you have in hardware or customer support roles?

Location:

• Kochi, Kerala (Required)

Work Location: In person