Posted:16 hours ago|
Platform:
Work from Office
Full Time
Key Responsibilities
1. Service Level & Performance Management Define SLAs/KPIs with healthcare teams, track metrics, manage escalations, and lead incident/problem resolution. 2. Healthcare Domain Expertise Manage provider/payer system implementations (e.g. claims adjudication, revenue cycle, EHR), ensuring compliance with regulations like HIPAA or local standards 3. Client & Stakeholder Management Build trust with clinical and administrative staff, understand user needs (e.g., doctors, billing teams), lead meetings, workshops, and Quarterly Business Reviews 4. Process & Change Management Implement ITIL-based frameworks across incident, change, and continuous improvement cycles; coordinate UiPath or other automation projects 5. Team Leadership Supervise IT support staff, conduct reviews/mentoring, define training needs, and manage team hiring and onboarding . 6. Budget & Vendor Oversight Monitor delivery budgets, oversee vendor relationships/contracts, and optimize resource costs 7. Compliance & Quality Assurance Ensure IT processes support digital health apps, biomedical standards, and reporting (e.g., e-Sushrut, EHR audits) for quality and regulatory compliance
Required Skills & Qualifications
Soft Skills
Excellent communication, stakeholder management, negotiation, relationship-building, and strategic planning . Leadership & Analytical Skills Strong team leadership, KPI-driven thinking, data analytics, risk assessment, and continuous improvement mindset.
Pansoft Data Solutions
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