Technical SDM- IT Infra ,Cloud & Operations Pansoft Data Solutions

10.0 - 20.0 years

30 - 45 Lacs

pune

Work from Office

1. Service Delivery & Operations Lead end-to-end IT Infrastructure Operations covering network, servers, cloud, storage, virtualization, security, and database platforms . Oversee 24x7 service delivery ensuring uptime, performance, and compliance with defined SLAs and KPIs. Drive incident, problem, change, and release management adhering to ITIL processes and ISO standards. Own operational governance , weekly/monthly service reviews, and improvement plans. Define and monitor service catalogs , SOPs , and runbooks for all infrastructure domains. 2. Cloud & Infra Strategy Manage hybrid infrastructure including SaaS, PaaS, and IaaS environments (Azure, AWS, GCP, Oracle Cloud). Lead migration, m...

Posted 1 week ago

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Incident Manager Cognizant

6.0 - 11.0 years

10 - 20 Lacs

hyderabad, chennai, bengaluru

Hybrid

We are seeking a Major Incident Manager with strong expertise in ITIL processes, Incident Management, and Support Project experience. The ideal candidate will ensure smooth service delivery, manage critical incidents, and drive process improvements across multiple streams. Key Responsibilities Execute day-to-day service operations at stream level. Review Master SLA tracker, BAU activities, and guide service analysts on all incidents, including critical ones. Escalate unresolved issues to L2 promptly using SOPs. Collaborate with SMEs to create SOPs and implement shift-left activities. Drive Risk Management, Change Management, Knowledge Management, Configuration Management, Quality Management,...

Posted 3 weeks ago

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Technical SDM- Healthcare Pansoft Data Solutions

10.0 - 20.0 years

30 - 45 Lacs

pune

Work from Office

Key Responsibilities 1. Service Level & Performance Management Define SLAs/KPIs with healthcare teams, track metrics, manage escalations, and lead incident/problem resolution. 2. Healthcare Domain Expertise Manage provider/payer system implementations (e.g. claims adjudication, revenue cycle, EHR), ensuring compliance with regulations like HIPAA or local standards 3. Client & Stakeholder Management Build trust with clinical and administrative staff, understand user needs (e.g., doctors, billing teams), lead meetings, workshops, and Quarterly Business Reviews 4. Process & Change Management Implement ITIL-based frameworks across incident, change, and continuous improvement cycles; coordinate U...

Posted 1 month ago

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Zendesk Configuration/Implementation Expert (6 Months Contract) Espire Infolabs

3 - 6 years

6 - 15 Lacs

Gurugram

Remote

Share CV at aishwarya.joshi@espire.com Zendesk Configuration/Implementation Expert Experience- 3+ years Duration- 6-month contract NP- Immediate- 1 week Primary Focus: Configuration, implementation, customization, and optimization of ITSM tools to align with the organization's IT service management needs. ITIL Framework: Deep understanding of ITIL concepts such as Incident Management, Change Management, Problem Management, and Service Catalogues. Business Process Mapping: Ability to translate business requirements into ITSM workflows and processes. Tool Setup & Implementation: Install and configure ITSM tools based on best practices. Design workflows and process flows for incident, change, p...

Posted 7 months ago

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