Job
Description
Technical Program Manager - Support Implementation Location: Gurugram Shift: US Shift (6 PM - 3 AM) Working Days: 5-days | Work From Office Who are we We are Spyne, redefining how cars are marketed and sold with cutting-edge Generative AI . What started as a bold idea using AI-powered visuals to help dealers sell online faster has evolved into a full-fledged AI-first automotive retail ecosystem . Backed by $16M in Series A funding from Vertex Ventures, Accel , and other top investors, we re scaling fast: Expanded across the US EU markets Launched industry-first AI-powered Image 360 solutions Achieved a 5X revenue surge in 15 months , aiming for 3-4X growth this year Know Our Journey 2020: Launched as a visual merchandising platform. 2023: Pivoted to AI-driven automotive retail solutions. 2024: Achieved 5X revenue growth in 15 months, aiming for 3-4X more. Today: Driving the GenAI revolution with AI-powered sourcing, pricing, CRM, and Agentic AI for dealerships. Read more about us: Studio AI Product - t.ly/t0Ko5 Retail AI Product - t.ly/EyKC9 Series A Announcement - Spyne raises $16 Mil! Spyne raising another round!! Spyne secures funding for US Expansion! What Will You Do As a Technical Program Manager - Support Implementation, you will lead customer onboarding, manage technical support, and streamline implementation workflows. You will act as a bridge between customers, support teams, product and engineering, ensuring a seamless experience across Spyne s AI-powered automotive solutions. Implementation Onboarding (Customer-Facing Technical Execution) Lead Customer Onboarding Implementation - Manage the end-to-end onboarding of Spyne s AI-powered automotive solutions, ensuring seamless adoption. SDK API Integration Support - Assist customers in integrating Spyne SDKs and APIs into their platforms, ensuring smooth functionality. Technical Documentation Knowledge Base - Build and maintain FAQs, SDK guides, API documentation, and troubleshooting workflows for customer self-service. Develop Scalable Implementation Workflows - Create repeatable, self-serve onboarding frameworks to streamline customer setup and training. Cross-Functional Collaboration - Act as the primary point of contact between customers, engineering, and product teams, ensuring smooth implementation and ongoing support Support Management (Tech Support) Oversee Manage the Support Team - Ensure timely ticket resolution, SLA compliance, and proactive issue resolution for our global customers. Develop Support Processes - Establish structured workflows, ticket triage, and escalation mechanisms to improve efficiency and reduce downtime. Analyze Optimize Support Performance - Track KPIs (First Response Time, Resolution Time, CSAT, SLA adherence) and implement automation to enhance support efficiency. Collaborate with Engineering Product Teams - Identify system gaps, suggest improvements, and work with developers to implement long-term fixes based on recurring customer issues. What You Must Have Education: BTech/MBA from a Tier-1 institution in Computer Science, Engineering, or a related field. Experience: 4+ years in Technical Support, Product Implementation, or Technical Program Management, preferably in a fast-growing B2B SaaS company. Skills Expertise: Support Onboarding Experience: Proven ability to handle customer queries, build support frameworks, and drive implementation success. SDK API Knowledge: Understanding of API-based integrations, SDK setups, and customer-facing implementation workflows. Technical Documentation Expertise: Ability to write clear, structured technical guides, FAQs, and SDK/API documentation for customers. Project Management Skills: Ability to track multiple implementations, manage timelines, and ensure smooth customer go-live. Problem-Solving Analytical Thinking: Strong ability to identify bottlenecks, troubleshoot technical challenges, and optimize workflows. Customer-Focused Approach: Comfortable working with dealerships, automotive software providers, and enterprise clients. Collaboration Communication: Strong ability to work with cross-functional teams (Engineering, Product, Sales, Customer Success) and manage stakeholders effectively. Why is Spyne an Employee-Centric Company At Spyne , we don t just offer jobs we build careers in a thriving, people-first environment . Here s what makes us stand out: Comprehensive Health Life Coverage - We care about you and your loved ones! Benefit from GMC, GPA, and GTLI coverage , ensuring peace of mind for you and your family. Performance-Driven Growth - Your efforts matter! We foster a high-impact, innovation-first culture , ensuring fast career progression and opportunities to take ownership from Day 1. Elevate Learning Development - Stay ahead with our exclusive Elevate program , granting access to LinkedIn Learning s vast repository , mentorship programs, and hands-on AI-driven projects to upskill every day. Work from Office Advantage - Immerse yourself in an environment where collaboration, creativity, and growth happen in real time. Our high-energy, office-first culture fuels innovation and teamwork like nowhere else. Why Spyne Strong Culture: A supportive and collaborative work environment. Transparency Trust: High levels of autonomy and trust in decision-making. Competitive Salary Equity: Stock options for top performers. Dynamic Growth Environment: Join us and thrive in a fast-paced, high-growth setting that challenges and accelerates your professional development. If you thrive in a fast-paced, innovation-driven setup and love solving complex tech challenges , this role is for you!
