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Technical Product Consultant III (AEM)

Technical Product Consultant III (AEM)

Adobe

3 - 7 years

0 Lacs

noida uttar pradesh

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

rest api html dhtml css xml ajax jquery apache iis unix linux solaris architecture infrastructure development integration migration rca patching upgradation javaj2ee jvm heap dump analysis thread dump analysis performance issues for aem os including win functionality oral written communication skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Technical Support Consultant II in the AEM Business Unit at Adobe, your role involves providing round-the-clock technical assistance for Adobe CQ, Scene7, and DAM solutions. You will be the key contact between customers and internal departments to maintain satisfaction and resolve all customer issues. **Key Responsibilities:** - Provide customer support by troubleshooting customer-reported complex issues such as JVM Heap Dump Analysis, Thread Dump Analysis, and Performance issues for AEM. - Fix Bugs through Code Changes in the later versions of AEM in collaboration with the Engineering Team. - Troubleshoot, validate, and report customer-submitted bug reports. - Drive high levels of customer satisfaction that lead to customer loyalty and retention. - Act as a customer advocate ensuring all customers" voices are heard. - Liaise with engineering/product management to ensure customers" desires for future product development are heard. - Address customer concerns and questions effectively and in a timely manner. - Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager. - Assist in testing new and enhanced product features. - Manage incidents professionally and within stated timelines. - Participate in department team meetings. - Assist in special projects and other duties as assigned. - Work in 24 x 7 shifts. **Qualifications Required:** - Bachelor's or Master's Degree in Computer Science with 3 years of experience in Web and/or ECMS technologies. - Strong knowledge of Web technologies, especially JAVA/J2EE, JavaScript, Content Management Systems, website architecture, REST API, HTML, DHTML, CSS, XML, AJAX, jQuery, Apache & IIS. - Working knowledge of different OS including WIN, UNIX, LINUX, Solaris. - Experience in understanding implications and proposing architectures for large Web-based solutions, analyzing critical issues, and recognizing areas that require patching and upgradation. - Excellent oral and written communication skills with the ability to articulate technical solutions to all audiences. At Adobe, you will have internal opportunities for career growth through creativity, curiosity, and constant learning. Make sure to update your Resume/CV and Workday profile, and visit the Internal Mobility page on Inside Adobe for more information on career progression within the company. Adobe is an equal opportunity/affirmative action employer that values diversity in the workplace.,

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Technical Product Consultant III (AEM)