Posted:2 days ago|
Platform:
On-site
Full Time
Title : Technical Process Engineer
Location : Chennai
Experience : 2+ years
Education : Graduation
Industry : IT Hardware & Networking
Job Profile
* Attending the customer calls and queries, answering emails via ticketing system, solving problems on primary level through telephone/email.
* Troubleshoot server and network issues.
* Preparing daily, monthly reports.
* Monitor network and data center.
* Responds to requests logged via help desk applications. Tracks all problems until they get resolved.
* Coordinate with the team for escalations.
* Monitor e-mail and related information for support inquiries
* Coordinate and maintain a log sheet of request activities of the Help Desk.
*Create new Process and tweak workflows
Mandatory Skills Required
* Should have at least Technical knowledge in networking and hardware troubleshooting.
* Should have excellent verbal & written communication skills.
* Should be ready to work in rotational shift timings
* Helpdesk coordination / Customer Support experience is a plus.
IBITS Technology Solutions
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Chennai, Tamil Nadu, India
Salary: Not disclosed
Chennai, Tamil Nadu, India
Salary: Not disclosed
