Technical Process Associate

Responsibilities:

• Process Execution & Monitoring:

• Execute daily operational tasks and technical processes accurately and efficiently, adhering to defined Standard Operating Procedures (SOPs).
• Monitor system dashboards, logs, and alerts to identify anomalies, errors, or deviations from expected technical process flows.
• Perform data entry, validation, and reconciliation in various technical systems and databases.
• Ensure all data processed is accurate, complete, and aligns with technical specifications and quality standards.

• Technical Troubleshooting & Support (Level 1):

• Provide initial troubleshooting for technical issues encountered during process execution (e.g., system errors, data discrepancies, basic network connectivity issues, application glitches).
• Identify the root cause of minor technical problems and implement immediate solutions or workarounds as per guidelines.
• Document all technical issues, resolutions, and troubleshooting steps clearly and concisely in ticketing or tracking systems.
• Escalate complex or unresolved technical issues to senior technical teams or engineers with comprehensive details and relevant logs.

• Documentation & Reporting:

• Maintain and update process documentation, technical guides, and knowledge base articles.
• Generate regular reports on process performance, error rates, and technical incident summaries.
• Contribute to the creation of new SOPs or refinement of existing ones based on process changes or identified improvements.

• Quality Assurance & Compliance:

• Perform quality checks on processed data and executed tasks to ensure adherence to technical specifications and compliance requirements.
• Identify potential risks or bottlenecks in technical processes and suggest improvements to enhance efficiency and accuracy.
• Ensure all activities comply with company policies, data security protocols, and industry regulations.

• Collaboration & Communication:

• Collaborate effectively with cross-functional teams, including IT, Development, Quality Assurance, and other operational teams, to resolve issues and streamline workflows.
• Communicate technical information clearly to both technical and non-technical stakeholders.
• Participate in team meetings, knowledge-sharing sessions, and training programs to enhance technical understanding and process expertise.

Qualifications:

• Education:

  Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field is preferred. Graduates from other disciplines with strong technical aptitude will also be considered.

• Experience:

• 0-2 years of experience in a technical support, data entry, operations, or process-driven role. Freshers with a keen interest in technology and strong analytical skills are encouraged to apply.
• Familiarity with IT operations, basic networking concepts, or software applications is a plus.

• Technical Aptitude:

• Basic understanding of computer systems, operating systems (Windows/Linux), and common software applications.
• Ability to quickly learn and adapt to new technologies, software, and proprietary systems.
• Basic understanding of databases or data structures (e.g., knowing what an Excel sheet or a simple database table is).