Technical Presales

We are seeking a technically proficient and customer-focused individual to join our team as a Pre-Sales and Technical Support Executive. In this role, you will be responsible for providing pre-sales consultation, post-sales technical support, and solution design assistance for our range of KVM switches, video matrix systems, IP KVMs, control systems, and related AV/IT infrastructure solutions. Your key responsibilities will include collaborating with the sales team to understand customer requirements and propose appropriate KVM/AV solutions. You will prepare and deliver technical presentations and product demonstrations to prospective clients, as well as provide solution design, BoQ (Bill of Quantity), and proposal support for tenders or enterprise projects. Additionally, you will assist with product positioning and ROI justification in customer meetings. On the technical support front, you will offer Level 1 and Level 2 support for KVM and AV solutions to partners and customers. This will involve troubleshooting hardware, firmware, and connectivity issues (USB, HDMI, DisplayPort, LAN, etc.), guiding customers through installation, configuration, and integration, as well as handling support tickets, calls, and emails in a timely and professional manner. To excel in this role, you should have a Bachelor's degree or diploma in Electronics, IT, Computer Engineering, or a related field, along with 2-5 years of experience in pre-sales, system integration, or technical support in the IT/AV industry. A strong understanding of networking basics (IP addressing, TCP/IP, VLANs) and AV signal types is essential, and experience with KVM systems, control room infrastructure, or Pro AV solutions is highly desirable. Excellent communication and interpersonal skills are a must, along with the ability to explain complex technical information to a non-technical audience. Willingness to travel for customer meetings, installations, or training sessions is also required. Preferred certifications such as CompTIA Network+ / A+, CCNA, AVIXA CTS, or ITIL Foundation would be advantageous but are optional for this role.,