Founded in 1992, CeX WeBuy Entertainment Private Limited is a leading UK based retail chain having operations in multiple territories across the globe with a strong foothold in the domain for the past 25 years. Serving customers through more than 600+ stores in around 11 territories including UK, Europe, Mexico and Asia with a manpower strength of over 6000 employees. We trade games, DVDs, gadgets, mobile phones, computing products, and flat panel technology with customers on the high street, providing a unique 2-way service.

Job Title:

Technical Operations Analyst

Location:

Lower Parel, Mumbai

Experience:

5+ years

CTC:

18 - 24 lacs pa

Responsibilities:

Improve the observability across our infrastructure through proactive monitoring, logging, and performance analysis.
Strengthen security by identifying and mitigating threats and vulnerabilities.
Build, deploy, and maintain Infrastructure as Code (IaC) and automation solutions.
Continuously evaluate and improve technical processes and procedures.
Drive and support infrastructure migrations and upgrades.
Act as an escalation point for Senior Tech Support Engineers (L3).
Create and maintain clear technical documentation and user guides.
Communicate effectively with senior management and the wider team.
Participate in knowledge-sharing sessions and contribute to a culture of continuous learning.
24/7 on-call availability to respond in the event of critical incidents.

Required Technical Skills:

Advanced administration of Windows Server OS, Active Directory, and Group Policy Objects (GPO).
Strong understanding of Linux operating systems.
Proficient in administering public cloud platforms, especially AWS and GCP.
Hands-on experience with automation tools like Terraform & Ansible.
Strong knowledge of networking principles and troubleshooting (IPsec, TCP/IP, DNS, DHCP, VPNs).
Sound understanding of scripting tools like PowerShell, Python, Bash, etc.

Required Skills:

Strong analytical and problem-solving skills, with proven experience in both technical diagnostics and interpreting cost/performance data.
Strong time management and prioritization skills.
A collaborative and proactive approach.
A commitment to staying current with the latest industry trends, technologies, and best practices.

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Technical Operations Analyst