Technical Onboarding Specialist

About the company The company is not a giant or avenger, but rather a small team on a mission to assist SMB marketers in navigating their marketing strategies seamlessly. By leveraging the CustomerLabs Customer Data Platform, they have become the trusted (marketing) wingmen for over 1600 companies. The work environment fosters relaxed teamwork, flexibility, and freedom for open collaboration of ideas and thoughts without any hindrances. About the role: The company is seeking an individual proficient in onboarding new customers to join their team. Responsibilities include explaining first-party data solutions, ensuring timely delivery of product value, addressing customer queries, reducing the learning curve, and possessing knowledge of tools like conversion tracking, Google Tag Manager, Facebook Events Manager, and Google Analytics 4. Additionally, creating documentation and videos is a part of the role. Career Growth: The ideal progression for this role is to evolve into an Associate Product Manager. By interacting with more customers and understanding their needs, one can develop features that enhance product value and customer satisfaction. Must-have qualifications and requirements: - Proficiency in Java Script and HTML - Understanding of software support processes - Experience in the Ecommerce sector, with a minimum of 1 year being advantageous - Strong communication and interpersonal skills - Ability to tailor presentations to suit the audience's needs - Relationship management and openness to feedback - Collaboration with the internal team to support the customer community - Research for improving customer success and satisfaction - Analysis of competitors and integration of new processes - Participation in client meetings - Support in drafting presentations, materials, and handling reports for the team Our Culture The company values teamwork to drive growth and encourages professional development through knowledge sharing sessions. The work environment emphasizes a fun element, except when dealing with clients. Applicants are encouraged to apply even if they do not meet all requirements, as traits are valued more than skills. The company believes that traits are intrinsic qualities that individuals are known for and can contribute significantly to the company's success. If you believe your traits can contribute to the company's growth, do not hesitate to apply.,