Technical Lead

Job Description

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. At least 3 years of experience in Java/J2EE, REST API, RDBMS At least 2 years of work experience in ReactJs. Ready for Individual contributor role and have done something similar in last 6 months. Fair understanding of Microservices, Cloud (Azure preferred) Practical knowledge of Object-Oriented Programming concepts and design patterns. Experience in implementation of Microservices, Service-oriented-architecture and multi-tier application platforms Good knowledge of JPA and SQL (preferable Oracle SQL) Experience working with RESTful Web Services Hands-on experience in tracing applications in distributed/microservices environment with usage of modern tools (Grafana, Prometheus, Splunk, Zipkin, Elasticsearch, Kibana, Logstash or similar) Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: .NET.