Technical Lead-Cloud & Infra Engg

Area(s) of responsibility

Skills: ServiceNow Techno Functional Consultant

Experience:8-12 Years

Job Location: All Birlasoft Locations

Technical / Professional Experience Requirement: 8 years

Standardize/Optimize ITIL® Service Management processes and functions for a large customer environment where IT services may get offered by multiple service providersExperience in Delivery and consulting for Change and Release Management Process.Experience to consult and plan for end-to-end CSM / ITSM / HRSD function cum process implementation considering various business and strategic scenariosReengineer existing processes and design new processes to dramatically improve productivity, quality and service, ensuring appropriate stakeholder input and buy-inLead functional process implementations for designed/re-designed processes using ITIL® based ITSM tools like ServiceNow®Work closely with ServiceNow® technical team to implement the desired processes using Agile approachSupport process and tool implementation through appropriate documentation for processes, functionalities, test scripts and training materialITIL® Intermediate or Expert certified is preferredProject Management trained is preferredStrong customer service orientationPassion for analysing problems designing creative solutions in the form of process design and automation, driving continuous performance improvementComfortable with and effective using MS Office applications including VisioHands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® experience is must)