Technical IAM Engineer support

Support for the technical IAM Infrastructure (Sailpoint): is a position to maintain and monitor the infrastructure, ensure that the applications are up and running and manage incidents and requests.

Responsibilities

• Infrastructure Maintenance
  • Ensure the IAM infrastructure (SailPoint/ ETAC/ LDAP IDM) is available and functional with a daily Monitoring check
  • Check and remediation: exploration errors, Authorization, Servers integration
  • Provisioning check and remediation on servers to meet KPI expectations
• Infrastructure/ Application availability monitoring
• Incident Management:
  • First user contact: Support users in the resolution of incidents (ServiceNow/Email)
  • Incident analysis and resolution
  • Entry point for Expert escalation
  • Contribution to continuous production optimization (curative and preventive)
• Service Requests management: Support people of end user queries (ServiceNow/Email)
• Strong hands-on experience on Web and Application servers
• Provide technical leadership and Propose improvements related to the support activity (job performance, service request, production incidents)
• Good knowledge on Incident/Change/Problem management process (ServiceNow).
• Have good knowledge on setting up monitoring of servers through Dynatrace tools

• Contribute to the knowledge transfer with Paris OPS teams
• Contribute to the definition of procedures and processes necessary for the team
• Help build team spirit and integrate into BNP Paribas culture
• Contribute to the regular activity reporting and KPI calculation
• Contribute to continuous improvement actions
• Contribute to the acquisition by ISPL team of new skills knowledge to expand its scope

Knowledge of ITIL

General IT infrastructure knowledge

Strong infrastructure skills Cloud OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)

• Particular knowledge and experience with IAM tool: SAILPOINT/ Cyberark - Entreprise Password vault
• Good written and spoken English
• French speaking will be appreciated
• Measure and identify areas for improving Quality and overall Delivery
• Able to communicate efficiently
• Good Team Player

• Strong infrastructure skills Cloud OPEN (OS Linux RHEL, Windows Server, Middleware, etc.)
• SailPoint expertise.
• LDAP IDM knowledge nice to have
• Strong interest in Incident Management with analytical and investigative skills

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Adaptability

Ability to collaborate / Teamwork

Client focused

Attention to detail / rigor

Transversal Skills: (Please select up to 5 skills)

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Ability to develop and adapt a process

Ability to develop others improve their skills

Education Level:

Master Degree or equivalent

Experience Level

At least 3 years

Other/Specific Qualifications