Technical Helpdesk Administrator

Job Title: Technical Helpdesk Administrator
Location: Mohali
Experience: 2–7 Years

Job Description:
We’re seeking a skilled Technical Helpdesk Administrator to provide first-level IT support, troubleshoot hardware/software issues, and manage user access across Windows, Active Directory, and Office 365 environments. The ideal candidate is customer-focused, detail-oriented, and experienced with modern IT infrastructure and tools.

Key Responsibilities:

• Provide technical support via phone, email, chat, and ticketing systems
• Troubleshoot Windows 11, hardware, and peripheral issues
• Manage Active Directory (2012+), including Azure policies and OU management
• Support Office 365 and Microsoft Azure environments
• Handle endpoint security tools and patch management
• Use PowerShell for basic scripting and automation tasks
• Maintain detailed logs and escalate complex issues as needed

Requirements:

• 2–7 years in IT support/helpdesk roles
• Working knowledge of AD, Office 365, Azure, and networking concepts
• Familiar with ITIL processes, LDAP, ADFS, NTLM, and PowerShell
• Strong communication and problem-solving skills

To Apply:
Send your resume to anshikarana@sourcemash.com

Job Type: Full-time

Language:

• English (Required)

Work Location: In person