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Technical Group Lead Telephony Channels

7 years

0 Lacs

India

Posted:2 weeks ago| Platform: Linkedin logo

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Skills Required

reporting support voip sip migration standardization configuration documentation communication consulting

Work Mode

Remote

Job Type

Contractual

Job Description

Job Title

Type

Location

Start Date

Reporting To


Job Overview

Group Senior Technical Lead – Telephony


Key Responsibilities

  • Lead and support contact center rollout and implementation.
  • Standardize telephony configurations across sites.
  • Collaborate with project managers and stakeholders to meet business goals.
  • Troubleshoot and maintain telephony components (gateways, servers, SIP).
  • Administer and improve Contact Center Platforms (PureConnect, Vonage preferred).
  • Ensure documentation, change control, and best practices are followed.


Required Skills

  • 5–7 years in Contact Center implementations & support.
  • Strong knowledge of SIP, VoIP, ACD, Telephony Trunks, AudioCodes.
  • Experience with PureConnect, Vonage, and cloud migration.
  • Excellent communication and consulting skills.
  • Ability to work independently and in cross-functional teams.


Education

  • Bachelor’s or Master’s in IT, Computer Science, or related field.

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