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Kotak Securities (KSL) logo

Technical Desk- Support Engineer

1 - 5 years

1 - 5 Lacs

Thane

Posted:2 weeks ago| Platform: Naukri logo

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Skills Required

Solving Queries customer service Technical Support Equity Broking IT Support

Work Mode

Work from Office

Job Type

Full Time

Job Description

CS - IT

  1. Responsible for handling inbound & outbound calls.
  2. Handle the complaints and queries of customers pertaining to Mobile App & Kotak trading platform
  3. Used Salesforce to open and resolve customer returns, complaints, and technical issues, coordinating with logistics and tech teams
  4. Provide full support for all product like Mobile App, Website for trading and Desktop Software like NEST Trader. Escalating case to concern teams
  5. Identify customers needs on every requirement with quick response time.

Skills and Knowledge:

  1. Graduation must be completed
  2. Should have technical knowledge
  3. Should have basic knowledge of computer language i.e. Python, Java etc.
  4. Should have excellent communication, writing, typing & presentation skills.
  5. Strong Communication, comprehension and presentation skills.
  6. Ability to multi-task, prioritize and manage time effectively.
  7. Graduate / Post graduate with minimum 1 year of experience in broking industry

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Kotak Securities (KSL) logo
Kotak Securities (KSL)

Financial Services

Mumbai

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