Technical Delivery Manager

DESCRIPTION

The Delivery Manager is accountable for the overall project delivery, client satisfaction and management of expectations while ensuring that the work is on strategy, on time and within budget.

RESPONSIBILITIES

• Coordinate the preparation of customer proposals and statements of work;
• Participate in new Business Development;
• Deliver customer projects successfully;
• Manage customer expectations and relationship;
• Ensure that projects are delivered in line with EPAM process and methodologies;
• Address Customer issues during an engagement in cooperation with the Account Manager;
• Make sure that the customer executes their responsibilities on the engagements;
• Identify and Manage engagement risks and flag major issues early;
• Participate in overall project management, time estimation, and resource scheduling;
• Prepare engagement revenue and resource forecasts;
• Prepare engagement timesheets and billing information;
• Prepare weekly/monthly engagement reports;
• Prepare estimations on time frames, quality and quantity of resources required to successfully Implement projects; develop the project plan incorporating all project variables;
• Establish criteria concerning deliverability, performance, maintenance, design and costs;
• Assist in analyzing client processes through needs analysis and recommending new business models, workflows, or innovative solutions;
• Contribute to and manage engagement and process improvement.
• Suggest innovative solutions to business problems/processes that leverage technology to provide marketing differentiation, efficiency improvements, and better user experiences;
• Occasional mentoring of peers, including making sure that the offshore and onsite project teams undertake their duties effectively;
• Travel to client sites as needed.

REQUIREMENTS

• Senior account/engagement management experience in the domain industry as well as managing and working with offshore teams;
• 5-10 years experience working in consulting or outsourcing account/delivery management.
• Strong understanding of software development; Java/MS.Net background is a must;
• 6+ years’ end to end experience in project management.
• 6+ years’ exp in Agile Methodology and implementing engineering practices for projects (CI/CD)
• Ability to establish solid working relationships with clients, to work effectively as a virtual member of a dynamic, dispersed team and to meet deadlines.
• Strong experience in working with distributed teams on the client side;
• Excellent communication, presentation and planning skills;
• Exceptional organizational, leadership and stakeholder management skills;
• Self-motivated, multitasking, reliable to deliver on time, a quick-thinker, able to work in a fast-paced work environment.
• Strong people leadership skills.
• P&L Management (Gross Margin, Revenue Targets)