Technical Customer Support

Job Description

Job Title: Technical Customer Support Executive Location: Noida, Uttar Pradesh – 201301 Department: Customer Support Working Days & Timing: Monday – Saturday | (9:30am – 6:30pm/ 11:00am to 8Pm) Experience: 2 year in technical customer support Job Summary We are looking for a proactive and customer-focused individual with minimum 2 years experience in technical customer support. The role involves handling customer inquiries, resolving issues, collecting feedback, and ensuring excellent service delivery across all communication channels. Responsibilities Respond to customer queries via phone, email, and chat. Resolve issues efficiently and maintain a positive tone. Record all interactions accurately in the CRM system. Escalate complex cases to the appropriate teams. Suggest improvements to enhance the support process. Maintain company standards in all customer interactions. Requirements Graduated in B.Tech, Polytech, B.sc (Electronic) and IT. Experience in technical Support 2 years of technical customer support. Good communication skills in English and Hindi, along with strong interpersonal skills, are required. Ability to multitask and manage time effectively. Customer-first mindset and problem-solving attitude. What We Offer Supportive and collaborative work culture. Training and development opportunities. Clear career growth paths within the organization. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Shift: Day shift Work Days: Monday to Friday Weekend availability Education: Bachelor's (Preferred) Experience: technical customer support: 2 years (Preferred) Work Location: In person