Technical Customer Success Support

As a Customer Success Support Executive at our company, you will play a pivotal role in providing exceptional customer service, addressing customer inquiries, and efficiently resolving issues. Your primary responsibility will be to ensure customer satisfaction and loyalty by serving as the frontline representative of our organization. In this role, you will engage with customers through various channels such as phone, email, chat, or social media, responding promptly to their inquiries and providing accurate information about our products and services. You will also be tasked with handling customer complaints, diagnosing and resolving issues, and escalating matters when necessary to ensure timely resolution. Maintaining detailed records of customer interactions, generating reports on customer feedback and service trends, and offering insights for enhancing customer service processes will be crucial aspects of your responsibilities. Staying updated with product and service information, educating customers about new features, and assisting them in utilizing our offerings effectively are also key components of the role. Your role will involve collecting and analyzing customer feedback, communicating customer needs to the product development team, and collaborating on strategies to enhance customer satisfaction. Continuous improvement through training sessions, staying informed about industry best practices, and implementing new tools and technologies to enhance customer support will be vital for your success in this position. Collaborating closely with team members, sharing best practices, and contributing to team goals will be essential to providing seamless service. By excelling in these responsibilities, you will significantly impact the overall customer experience and contribute to the success of our company. Industry Type: Automobile (Automobile Dealers) Department: Customer Success, Service & Operations Employment Type: Full Time, permanent role Category: Customer Success, Service & Operations- Other Education: Any Graduate Key Skills: Customer Service, Customer Support, Customer Care, Customer Relationship, Backend Operations, Customer Retention, Client Satisfaction Salary: 20k to 25k Contact No: 7400432096 Mail ID: careers@adititracking.com,