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AVE-Promagne Business Solutions
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Technical Customer Success Engineer

Technical Customer Success Engineer

AVE-Promagne Business Solutions

2 - 6 years

|

8 - 10 Lacs

Posted:5 days ago| Platform:

Apply

Skills Required

customer success product strategy customer success computer handling applications support troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

-Below is a list of some duties a Applications Support Engineer would be involved in but not limited to.
-Need to interact with Customers for troubleshooting their issues.
-Prompt response to be given over mail, call, Help Desk Ticketing System for their queries.
-Need to be a volunteer and take on responsibilities for quick resolutions.
-Should take on other duties and responsibilities for the effective and efficient performance of this role.
-Building support integration environments.
-Working with other pillars to strengthen the support model between teams.
-BDE and responsible for bug prioritization for development.
-Pre-Bug reviewer to assist other engineers within Support to resolve independently or validating and defining the issue accurately before engaging Development.
-Work with Product Strategy on product improvement recommendations.
-Handle the more technical issues during critical customer escalations.
-Work with development to incorporate tools into the application.
-The Candidate must be ready to travel in other countries and states.

Qualifications

-Any UG/PG Degree with Excellent Computer Handling Knowledge and relevant technical skills.
-Experience building and/or troubleshooting enterprise business applications.
-Implementation, support, consulting or development experience (or equivalent) in enterprise business application.

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AVE-Promagne Business Solutions

Business Consulting and Services

CHENNAI Tamil Nadu

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