Technical Content Writer

Job Summary

Technical Content Writer

Key Responsibilities

• Write and develop high-quality technical content, including:
• Service and solution descriptions (cloud, cybersecurity, DevOps, etc.)
• Blog posts, whitepapers, case studies, and technical articles
• Website landing pages and product/service copy
• User guides, FAQs, knowledge base articles
• RFPs, proposals, and other business documents
• Collaborate with technical teams (engineers, developers, solution architects) to gather and verify technical information.
• Translate complex IT concepts into clear, concise, and customer-friendly content.
• Ensure content aligns with the brand’s tone, voice, and strategic goals.
• Research current industry trends, competitor services, and emerging technologies.
• Apply SEO best practices to all digital content.
• Review, edit, and proofread content to ensure quality, consistency, and accuracy.
• Maintain and update existing documentation to reflect new features and service changes.

Requirements

• 2–5 years of proven experience as a Technical Content Writer, preferably in the IT services industry.
• Strong understanding of IT service offerings such as:
• Cloud computing (AWS, Azure, GCP)
• Cybersecurity
• DevOps and automation
• Managed IT services
• IT consulting and infrastructure solutions
• Excellent written and verbal communication skills.
• Ability to adapt writing style for different audiences and channels.
• Familiarity with SEO principles and content management systems (e.g., WordPress).
• Proficient in tools such as Microsoft Office, Google Docs, Confluence, Jira, or similar.

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology, Communications, English, or a related field.
• Experience working with B2B IT companies or MSPs (Managed Service Providers).
• Understanding of ITIL, Agile, or other IT frameworks is a plus.
• Basic knowledge of programming or scripting languages (e.g., Python, JavaScript) is an advantage.