Technical Consulting Professional - Collaboration Services

Department Enterprise Collaboration Services

Reports To SENIOR TECHNICAL CONSULTANT

Level TECHNICAL CONSULTANT

About your team

We are a dynamic team who work to provide many services to the Fidelity International business globally. With a Service Catalogue of around 100 applications the Enterprise Collaboration Services team are responsible for many different technologies such as the support for all M365 services including Exchange Online, Teams, SharePoint and OneDrive. We have a small Exchange on premise footprint and provide the means for secure email utilizing both TLS and OME. Always looking to improve and enable teams to automate tasks working in a DevOps environment.

About your role

Reporting to the Senior Technical Consultant, you will be a member of the Enterprise Collaboration Services Team. Responsibilities will be wide ranging including providing 3rd line support to our customers for all M365 services, as well as supporting other teams within Technology as appropriate. You also need to work on projects, and be part of UK hours shift support.

About you

• Excellent knowledge of M365 suite of products including Exchange Online, SharePoint Online, Microsoft Teams, One Drive for Business and associated collaboration tools.
• Experience of Teams as a Platform (inc voice) and consultancy on adopting Teams and automating business flow.
• Excellent knowledge of MS Outlook.
• Experience of Microsoft Cloud technologies including Azure & M365 Services with migration and operational experience.
• Experience of Azure AD or an understanding of Access Package/Conditional Access policies.
• Knowledge of security/Compliance concepts for AD, Azure AD, Microsoft Purview, and DLP desirable.
• Experience using Power Platform, Power Apps, Power Automate, and PowerShell desirable.
• Exchange 2016 & MS Edge troubleshooting experience and implementing and managing TLS/DKIM/DMARC.

• Knowledge of networking concepts and technologies such as HTTP, SMTP, DNS, TCP/IP, and other web protocols, proxies and load balancers.
• ITL certified (Desirable) with a knowledge of structured change management.