Job
Description
CX is a team of exceptional technical guides whose #1 focus is to deliver best in class customer experience. We help address the toughest business challenges with network-centric solutions that accelerate customer and partner success and dedication. Our success is validated through outstanding financial results, growing customer happiness metrics, industry recognition, and employee happiness scores. The Data Centre Switching team works on complex, substantial issues with some of Ciscos top customers. Its a superb opportunity to master the latest technology and products, while working with a technically diverse and encouraging team. Grow your skills in a dynamic, team-oriented environment and join some of the industrys brightest minds in deploying and supporting todays most advanced Internet technologies. Your Impact : To provide 3rd level consultation to debug sophisticated unusual network topologies with mixed media protocols (Data Center Switching) to Cisco customers. Work on complex problems where analysis of situations requires in-depth evaluation of factors. Provide systems/product training to customers and giving towards building a knowledge base for customer support and internal partners. Effectively craft and utilize complex lab setups to duplicate and address problems, validate planned changes to software design. Focal point for high impact, large enterprise account problem resolution related to their Data Centers. Collaborate with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product. Interacts across Global TAC teams and development teams at peer level. You will represent Cisco every day in every case, always thinking in the best interest of our customers. Minimum Qualifications (Provide up to five (5) bullet points Typically requires bachelor s degree in a technical field or equivalent plus 8-10 years related Data Centre related experience. CCNA / CCNP / CCIE - DC, Will be an added advantage. In-depth knowledge of the following areas: Data Centre Networking and Data Centre Products. You should have good experience in Networking industry experience and knowledge of products and protocols. You are a trusted resource in the areas of Nx-OS, IOS-XR, IOS-XE and its underlying platforms and technologies (Routing Switching protocols, Datacenter technologies and related capabilities). Preferred Qualifications (Provide up to five (5) bullet points: Data Center Layer 2 overlays for example VXLAN, EVPN Layer 2 security features for example port security, MACsec, ACL, private VLANs Layer 3 Overlay Protocols Network management protocols for example PTP, NTP, DNS, DHCP Experienced level knowledge in the areas of: IP internetworking, LAN Switching Protocols (MLS, CEF, Trunking (802.1Q), STP, HSRP, LACP/PAGP), IP Routing protocols (IGRP, OSPF, EIGRP, BGP) A good understanding on ACI will be an added advantage Customer handling skills.
