Technical Chat Support Role

As a Customer Support Representative, you will be responsible for working closely with customers to understand their service-related needs and provide them with the best solutions while delivering exceptional customer service. Your primary duties will include diagnosing and resolving basic network and modem functionality issues, troubleshooting landline problems, guiding customers through phone hardware and software configurations, and offering resources for customer repair issues. You will also be interacting with customers over the phone to provide updates on service status and ensure that services are restored promptly. In cases where on-site service is required, you will schedule technician dispatches and escalate technical issues to higher-level support when necessary. We are looking for candidates who have a minimum of 6 months of experience in an international chat profile and possess the ability to multitask in a Microsoft Windows environment using various troubleshooting programs. Graduates or Post Graduates with excellent communication skills are encouraged to apply. It is essential that you have previous experience dealing with ISP, internet, Wi-Fi, router, and modem connectivity issues, as well as a background in upselling products. The role requires you to be comfortable working in a 24*7 environment with rotational shifts and week offs. Candidates with a maximum of 6 months gap from their last organization will be considered. In addition to a competitive salary, the position offers various perks and benefits, including pick and drop facilities, access to Medicare for free online consultations with doctors, and performance-based incentives.,