Technical Support Executive TELUS Digital

1.0 - 5.0 years

0 - 0 Lacs

noida, uttar pradesh

On-site

As a Technical Support Executive at TELUS Digital, you will be responsible for providing exceptional customer service by addressing service-related needs through call or chat interactions. Your role will involve diagnosing and resolving basic network and modem functionality issues, guiding customers on phone hardware and software configurations, and offering solutions for repair problems. Additionally, you will interact with customers over the phone, provide status updates, and schedule technician dispatches for on-site service calls when required. It is essential to escalate technical issues to upper-level support when necessary. To excel in this role, you should have a minimum of 1 year of...

Posted 2 weeks ago

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Technical Chat Support Role TELUS Digital -

0.0 - 4.0 years

0 Lacs

noida, uttar pradesh

On-site

As a Customer Support Representative, you will be responsible for working closely with customers to understand their service-related needs and provide them with the best solutions while delivering exceptional customer service. Your primary duties will include diagnosing and resolving basic network and modem functionality issues, troubleshooting landline problems, guiding customers through phone hardware and software configurations, and offering resources for customer repair issues. You will also be interacting with customers over the phone to provide updates on service status and ensure that services are restored promptly. In cases where on-site service is required, you will schedule technic...

Posted 1 month ago

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